As of January 1, 2025, the City of Lubbock will implement significant changes to its water utility deposit policy, following an amendment passed on October 22,
2024. This new policy aims to ensure financial security for the city’s water services while providing clarity to customers regarding their obligations. Understanding these changes is crucial for both new and existing customers, especially those who rely on Lubbock’s water utilities for their residential or business needs. Here’s an overview of the new deposit requirements, potential exemptions, and the refund process for water utility customers.

Sewercertified.com/’>Sewer Certified, Find Local Sewer Repair Companies

Key Takeaways

• Beginning January 1, 2025, Lubbock will require certain customers to pay a deposit for water service.
• The new policy includes specific terms for both residential and non-residential customers, with potential exemptions.
• Customers can find detailed information about the deposit requirements on the City of Lubbock’s official website.

Overview of the New Deposit Requirements

### Overview of the New Deposit Requirements
On October 22, 2024, the City of Lubbock introduced amended water utility deposit requirements aimed at ensuring the financial stability of its water services. Starting January 1, 2025, both new and existing customers will be subject to these updated regulations, which require certain customers to pay a deposit before their water service can be initiated or continued. This deposit serves as a security measure against potential unpaid bills, reducing the financial risk for the city’s utilities.

The new ordinance specifies deposit agreements for both residential and non-residential customers, laying out clear terms and conditions. Notably, there are provisions that may exempt specific customers from needing to pay a deposit. For instance, loyal customers with a solid payment history may qualify for such waivers. Moreover, the amendment has particular implications for new or transferring customers, who will be required to pay deposits to establish service. Existing customers, on the other hand, may have different criteria based on their account standing and history of payments.

For additional details and guidance on these updated deposit requirements, customers are encouraged to visit the City of Lubbock’s official website, where comprehensive information and resources can be found.

Exemptions and Refund Process for Customers

### Exemptions and Refund Process for Customers
Under the revised deposit requirements enacted on October 22, 2024, the City of Lubbock has established specific exemptions and a streamlined refund process associated with water utility deposits. Customers may qualify for exemptions based on several criteria, including tenure with the city’s water service and a proven track record of timely payments. For instance, long-term customers who can demonstrate consistent payment habits may find themselves exempt from deposit obligations, easing the financial burden for those who have been reliable over time.

Additionally, the refund process is designed to be straightforward. Upon request, customers who pay a deposit can expect a refund after a period of maintained good standing, which generally involves a year of uninterrupted service with no late payments. This initiative not only incentivizes responsible billing practices but also reinforces the city’s commitment to customer satisfaction. As customers navigate these changes, it is essential to stay informed about their individual circumstances and eligibility by consulting the City of Lubbock’s official resources, which offer detailed guidance on managing deposits and refunds.

Sewer Certified
Add your business for free today!